by Zendesk in AI agents, Customer support
Documented criteria are source-backed values, not estimates. Research records can still have unknown results. Verified does not mean independently tested; extraction confidence and human review are shown with each claim.
| Attribute | Value | State and source |
|---|---|---|
| Data processing agreement offered | Yes | Verified79% confidenceEvidenceExcerpt ...en können. Der LGPD-Nachtrag von Zendesk wurde in das Zendesk-Datenverarbeitungsabkommen (Data Processing Agreement, DPA) integriert. Wenn Sie die Zendesk-Datenverarbeitungsvereinbarung einsehen und/oder a... Excerpt kindrunning text Subject named in excerptno Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · retrieved 2 times from 2026-09-02 to 2026-10-02 · every date Confidence79% - capped at the measured precision of this kind of excerpt (79%, prose), which is below the reader's own precision (97%) HistoryStatement history How it was read Read bytext pattern muster:\bdata processing (?:agreement|addendum)\bFirst observed2026-09-02 Last checked2026-10-02 Human reviewnot documented Source confidence90% Reader precision97% (measured by hand for this reader) Excerpt-kind precision79% (measured by hand over 857 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| FedRAMP authorisation | Yes | Verified79% confidenceEvidenceExcerpt ...sk ist nach ISO 27017:2015 zertifiziert. Das Zertifikat kann hier heruntergeladen werden. FedRAMP LI-SaaS Zendesk ist von FedRAMP mit Low Impact Software-as-a-Service (LI-SaaS) autorisier... Excerpt kindrunning text Subject named in excerptno Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · retrieved 2 times from 2026-09-02 to 2026-10-02 · every date Confidence79% - capped at the measured precision of this kind of excerpt (79%, prose), which is below the reader's own precision (91%) HistoryStatement history How it was read Read bytext pattern muster:(?<!achieve )(?<!achieving )(?<!like )(?<!such as )(?<!for )\bFedRAMP\b(?! compliance for| Authorization Workshop)(?![^.?!]{0,80}\?)First observed2026-09-02 Last checked2026-10-02 Human reviewnot documented Source confidence90% Reader precision91% (measured by hand for this reader) Excerpt-kind precision79% (measured by hand over 857 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| ISO/IEC 27001 | Yes | Verified79% confidenceEvidenceExcerpt ...Anfrage und unter NDA verfügbar sind. Fordern Sie den neuesten SOC 2 Typ II-Bericht an . ISO 27001:2022 Zendesk ist nach ISO 27001:2022 zertifiziert. Zertifikat herunterladen . ISO 27018:2... Excerpt kindrunning text Subject named in excerptno Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · retrieved 2 times from 2026-09-02 to 2026-10-02 · every date Confidence79% - capped at the measured precision of this kind of excerpt (79%, prose), which is below the reader's own precision (87%) HistoryStatement history How it was read Read bytext pattern muster:(?<!(?:align|commit|working towards|pursu|accordance|based on|in line with|framework)[^.?!]{0,60})ISO[\s/]*(IEC[\s/]*)?27001(?![^.?!]{0,60}(?:in progress|underway|pursu|working towards|planned|road ?map|commitment|aligned|alignment|framework))First observed2026-09-02 Last checked2026-10-02 Human reviewnot documented Source confidence90% Reader precision87% (measured by hand for this reader) Excerpt-kind precision79% (measured by hand over 857 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
Every documented value links to the page we read it from, with the source tier and the day we retrieved it, in its row under Specifications. “Evidence” in that row opens the excerpt.
These attributes are open in our research. We looked and found no reliable evidence; 96 addresses were checked and are listed below. That is a statement about our research and never about the product.
| Attribute | State | What we checked |
|---|---|---|
| Audit log | Not yet verified | Checked 3 addresses (11 reads), most recently on 2026-10-16: www.zendesk.com/service/ai/ai-agents, www.zendesk.de/pricing, www.zendesk.de/trust-center |
| EU data residency stated | Not yet verified | Checked 3 addresses (10 reads), most recently on 2026-10-16: www.zendesk.com/service/ai/ai-agents, www.zendesk.de/pricing, www.zendesk.de/trust-center |
| GDPR compliance stated | Not yet verified | Checked 2 addresses (5 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents, www.zendesk.de/trust-center |
| Human approval required | Not yet verified | Checked 1 address (2 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Education named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Energy or utilities named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Financial services named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Healthcare named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Logistics or supply chain named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Manufacturing named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Public sector named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Retail or e-commerce named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| SCIM user provisioning | Not yet verified | Checked 4 addresses (15 reads), most recently on 2026-10-16: www.zendesk.com/service/ai/ai-agents, www.zendesk.de/developers, www.zendesk.de/pricing, www.zendesk.de/trust-center |
| SOC 2 Type II | Not yet verified | Checked 2 addresses (5 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents, www.zendesk.de/trust-center |
| Creators named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Enterprises named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Families named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Freelancers named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Gaming named as a use | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Remote or hybrid teams named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Small businesses named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
| Students named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents |
We published these statements and later withdrew them. Each line names the day and the reason. A withdrawal describes our reading of a source, never the product or the vendor; the former value stays visible so that the correction can be checked.
| Attribute | Former value | Withdrawn | Reason |
|---|---|---|---|
| GDPR compliance stated | 2026-09-02 | Retired 2026-09-02: read from a page whose research task carries no attributes (an integrations or marketplace page); the read happened only because an empty attribute list meant every pattern. | |
| Retail or e-commerce named as a market | 2026-09-02 | Retired 2026-09-02: read from a page whose research task carries no attributes (an integrations or marketplace page); the read happened only because an empty attribute list meant every pattern. | |
| Public API | 2026-09-02 | Retired 2026-09-02: the attribute does not apply to this kind of subject (attribute.gilt_fuer). | |
| Founded | 2026-09-02 | Retired 2026-09-02: the attribute does not apply to this kind of subject (attribute.gilt_fuer). | |
| HIPAA compliance stated | 2026-09-02 | Retired 2026-09-02: the attribute does not apply to this kind of subject (attribute.gilt_fuer). | |
| PCI DSS stated | 2026-09-02 | Retired 2026-09-02: the attribute does not apply to this kind of subject (attribute.gilt_fuer). | |
| Single sign-on | 2026-09-02 | Retired 2026-09-02: the attribute does not apply to this kind of subject (attribute.gilt_fuer). |
In addition, 3 open research states (“Not yet verified”) were withdrawn, typically because the attribute turned out not to be a question for this kind of subject.
An open attribute describes our research and never the product.
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