ai agent
Zendesk AI Agents
36% Data coverage
43% Evidence strength
At a glance
Data processing agreement offered
Verified
FedRAMP authorisation
Verified
ISO/IEC 27001
Verified
Specifications
3 documented attributes| Attribute | Value | State |
|---|---|---|
| Data processing agreement offered | Yes | Verified90 |
| FedRAMP authorisation | Yes | Verified90 |
| ISO/IEC 27001 | Yes | Verified90 |
Pricing
No price observations recorded. We publish prices we have seen at a source, never estimates presented as facts.
Evidence
Evidence and sources (3)
| Attribute | Value | Source, tier and retrieval date |
|---|---|---|
| Data processing agreement offered | Yes | Verified90 www.zendesk.de (tier 1), retrieved 2026-09-02 |
| FedRAMP authorisation | Yes | Verified90 www.zendesk.de (tier 1), retrieved 2026-09-02 |
| ISO/IEC 27001 | Yes | Verified90 www.zendesk.de (tier 1), retrieved 2026-09-02 |
Research gaps (20)
These attributes are open in our research. We looked and found no reliable evidence; 25 addresses were checked and are listed below. That is a statement about our research and never about the product.
| Attribute | State | What we checked |
|---|---|---|
| Audit log of agent actions | Not yet verified | Checked 2 addresses on 2026-09-02: www.zendesk.de, www.zendesk.de |
| GDPR compliance stated | Not yet verified | Checked 2 addresses on 2026-09-02: www.zendesk.com, www.zendesk.de |
| Education named as a market | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Energy or utilities named as a market | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Financial services named as a market | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Healthcare named as a market | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Logistics or supply chain named as a market | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Manufacturing named as a market | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Public sector named as a market | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Retail or e-commerce named as a market | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| SCIM user provisioning | Not yet verified | |
| SOC 2 Type II | Not yet verified | Checked 2 addresses on 2026-09-02: www.zendesk.com, www.zendesk.de |
| Creators named as an audience | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Enterprises named as an audience | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Families named as an audience | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Freelancers named as an audience | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Gaming named as a use | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Remote or hybrid teams named as an audience | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Small businesses named as an audience | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
| Students named as an audience | Not yet verified | Checked 1 address on 2026-09-02: www.zendesk.com |
Every value above links to the page we read it from, with the source tier and the day we retrieved it. An open attribute describes our research and never the product.
Buy or ask
Ask Zendesk for a demo, a quote or an introduction. Your request is passed on only with your consent.
Integrations
None documented yet. An absent integration is an absent finding, not evidence that it does not exist.
Alternatives
No documented alternatives yet.
Category neighbours
These are not documented alternatives. They share a
category with this product, which is our inference and not a claim by
anyone.
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Change history
2026-09-02 9 events
First documented
Zendesk AI Agents: FedRAMP authorisation documented as yes (verified). A first finding of ours, not a change at the vendor.
First documented
Zendesk AI Agents: Data processing agreement offered documented as yes (verified). A first finding of ours, not a change at the vendor.
First documented
Zendesk AI Agents: GDPR compliance stated documented as yes (verified). A first finding of ours, not a change at the vendor.
First documented
Zendesk AI Agents: ISO/IEC 27001 documented (verified). This is a finding of ours, not necessarily a new certification.
First documented
Zendesk AI Agents: Single sign-on documented as yes (verified). A first finding of ours, not a change at the vendor.
First documented
Zendesk AI Agents: HIPAA compliance stated documented (verified). This is a finding of ours, not necessarily a new certification.
First documented
Zendesk AI Agents: PCI DSS stated documented (verified). This is a finding of ours, not necessarily a new certification.
First documented
Zendesk AI Agents: Founded documented as 2007 (verified). A first finding of ours, not a change at the vendor.
First documented
Zendesk AI Agents: Public API documented as yes (verified). A first finding of ours, not a change at the vendor.