Customer support

6 products we track here. 5 carry at least one documented attribute; the rest are named because leaving them out would hide where our research has not been.

6 products

Best documented Name Vendor Documented only 5

Zendesk

Zendesk AI Agents

FedRAMP authorisation: Yes
ISO/IEC 27001: Yes
Data processing agreement offered: Yes

40% Research progress

OTRS Group

OTRS

ISO/IEC 27001: Yes
Data processing agreement offered: Yes

37% Research progress

Intercom

Intercom Fin

ISO/IEC 27001: Yes

33% Research progress

Decagon

Nothing documented yet

30% Research progress

Freshworks

Freddy AI Agent

Nothing documented yet

30% Research progress

Sierra

Nothing documented yet

30% Research progress

Select two products to compare them side by side. Only two at a time. Untick one to continue. Compare and Zendesk AI Agents and OTRS and Intercom Fin and Decagon and Freddy AI Agent and Sierra