2026-09-02 37 events
Research update
Zendesk AI Agents: Retail or e-commerce named as a market is now recorded as not measured.
Research update
Zendesk AI Agents: Enterprises named as an audience is now recorded as not measured.
Research update
Zendesk AI Agents: GDPR compliance stated is now recorded as not measured.
First documented
Zendesk AI Agents: FedRAMP authorisation documented as yes (verified). A first finding of ours, not a change at the vendor.
First documented
Zendesk AI Agents: Data processing agreement offered documented as yes (verified). A first finding of ours, not a change at the vendor.
Research update
Zendesk AI Agents: SCIM user provisioning is now recorded as not measured.
Research update
Zendesk AI Agents: Audit log of agent actions is now recorded as not measured.
First documented
Zendesk AI Agents: GDPR compliance stated documented as yes (verified). A first finding of ours, not a change at the vendor.
First documented
Zendesk AI Agents: ISO/IEC 27001 documented (verified). This is a finding of ours, not necessarily a new certification.
First documented
Zendesk AI Agents: Single sign-on documented as yes (verified). A first finding of ours, not a change at the vendor.
First documented
Zendesk AI Agents: HIPAA compliance stated documented (verified). This is a finding of ours, not necessarily a new certification.
First documented
Zendesk AI Agents: PCI DSS stated documented (verified). This is a finding of ours, not necessarily a new certification.
Research update
Zendesk AI Agents: Retail or e-commerce named as a market documented (verified).
First documented
Zendesk AI Agents: Founded documented as 2007 (verified). A first finding of ours, not a change at the vendor.
First documented
Zendesk AI Agents: Public API documented as yes (verified). A first finding of ours, not a change at the vendor.
Research update
Zendesk AI Agents: Free tier is now recorded as not measured.
Research update
Zendesk AI Agents: Entry price per month is now recorded as not measured.
Research update
Zendesk AI Agents: Public list price is now recorded as not measured.
Research update
Zendesk AI Agents: Enterprises named as an audience documented (verified).
Research update
Zendesk AI Agents: SOC 2 Type II is now recorded as not measured.
Research update
Zendesk AI Agents: ISO/IEC 27001 is now recorded as not measured.
Research update
Zendesk AI Agents: Manufacturing named as a market is now recorded as not measured.
Research update
Zendesk AI Agents: Healthcare named as a market is now recorded as not measured.
Research update
Zendesk AI Agents: Financial services named as a market is now recorded as not measured.
Research update
Zendesk AI Agents: Retail or e-commerce named as a market is now recorded as not measured.
Research update
Zendesk AI Agents: Public sector named as a market is now recorded as not measured.
Research update
Zendesk AI Agents: Education named as a market is now recorded as not measured.
Research update
Zendesk AI Agents: Energy or utilities named as a market is now recorded as not measured.
Research update
Zendesk AI Agents: Logistics or supply chain named as a market is now recorded as not measured.
Research update
Zendesk AI Agents: Small businesses named as an audience is now recorded as not measured.
Research update
Zendesk AI Agents: Remote or hybrid teams named as an audience is now recorded as not measured.
Research update
Zendesk AI Agents: Students named as an audience is now recorded as not measured.
Research update
Zendesk AI Agents: Gaming named as a use is now recorded as not measured.
Research update
Zendesk AI Agents: Creators named as an audience is now recorded as not measured.
Research update
Zendesk AI Agents: Freelancers named as an audience is now recorded as not measured.
Research update
Zendesk AI Agents: Families named as an audience is now recorded as not measured.