by Decagon in AI agents, Customer support
Documented criteria are source-backed values, not estimates. Research records can still have unknown results. Verified does not mean independently tested; extraction confidence and human review are shown with each claim.
| Attribute | Value | State and source |
|---|---|---|
| Retail or e-commerce named as a market | Yes | Verified69% confidence Read from a menu, footer or link list, not from a sentence about the product EvidenceExcerpt ...Voice of the customer Watchtower Always on QA Suggestions AI powered knowledge Industries Retail Travel & hospitality Technology Financial services Health & wellness Media Telecommunicat... Excerpt kindnavigation entry (a menu, footer or link list, not a sentence about the product) Subject named in excerptno Sourcehttps://decagon.ai/ · Primary documentation · retrieved 2026-09-02 Confidence69% - capped at the measured precision of this kind of excerpt (69%, navigation), which is below the reader's own precision (88%) HistoryStatement history How it was read Read bytext pattern muster:\bretail\b(?! (?:price|value|prices|banking|stores?|locations?|partners?|chain)\b)First observed2026-09-02 Last checked2026-09-02 Later reads2 later reads of its source (last on 2026-10-02) did not find this value. A read that finds nothing is not evidence of a change, so the statement stands. Human reviewnot documented Source confidence90% Reader precision88% (measured by hand for this reader) Excerpt-kind precision69% (measured by hand over 422 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
These are claims about who the vendor addresses, read off their own pages. They say nothing about how well the product serves that audience.
Every documented value links to the page we read it from, with the source tier and the day we retrieved it, in its row under Specifications. “Evidence” in that row opens the excerpt.
These attributes are open in our research. We looked and found no reliable evidence; 100 addresses were checked and are listed below. That is a statement about our research and never about the product.
| Attribute | State | What we checked |
|---|---|---|
| Audit log | Not yet verified | Checked 3 addresses (6 reads), most recently on 2026-10-16: decagon.ai, decagon.ai/security, trust.decagon.ai |
| Data processing agreement offered | Not yet verified | Checked 3 addresses (7 reads), most recently on 2026-10-16: decagon.ai, decagon.ai/security, trust.decagon.ai |
| EU data residency stated | Not yet verified | Checked 3 addresses (6 reads), most recently on 2026-10-16: decagon.ai, decagon.ai/security, trust.decagon.ai |
| FedRAMP authorisation | Not yet verified | Checked 3 addresses (7 reads), most recently on 2026-10-16: decagon.ai, decagon.ai/security, trust.decagon.ai |
| GDPR compliance stated | Not yet verified | Checked 3 addresses (7 reads), most recently on 2026-10-16: decagon.ai, decagon.ai/security, trust.decagon.ai |
| Human approval required | Not yet verified | Checked 1 address (2 reads), most recently on 2026-10-02: decagon.ai |
| Education named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Energy or utilities named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Financial services named as a market | Not yet verified | Checked 1 address (2 reads), most recently on 2026-10-02: decagon.ai |
| Healthcare named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Logistics or supply chain named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Manufacturing named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Public sector named as a market | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| ISO/IEC 27001 | Not yet verified | Checked 3 addresses (7 reads), most recently on 2026-10-16: decagon.ai, decagon.ai/security, trust.decagon.ai |
| SCIM user provisioning | Not yet verified | Checked 3 addresses (7 reads), most recently on 2026-10-16: decagon.ai, decagon.ai/security, trust.decagon.ai |
| SOC 2 Type II | Not yet verified | Checked 3 addresses (7 reads), most recently on 2026-10-16: decagon.ai, decagon.ai/security, trust.decagon.ai |
| Creators named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Enterprises named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Families named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Freelancers named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Gaming named as a use | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Remote or hybrid teams named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Small businesses named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
| Students named as an audience | Not yet verified | Checked 1 address (3 reads), most recently on 2026-10-02: decagon.ai |
We published these statements and later withdrew them. Each line names the day and the reason. A withdrawal describes our reading of a source, never the product or the vendor; the former value stays visible so that the correction can be checked.
| Attribute | Former value | Withdrawn | Reason |
|---|---|---|---|
| Single sign-on | 2026-09-02 | Retired 2026-09-02: the attribute does not apply to this kind of subject (attribute.gilt_fuer). |
In addition, 2 open research states (“Not yet verified”) were withdrawn, typically because the attribute turned out not to be a question for this kind of subject.
An open attribute describes our research and never the product.
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