Change timeline
Freshworks: what changed
58 recorded events. A change to a value that describes our research (not measured, estimated) is a research update, not a change to the product.
Change history
2026-10-03 1 event
Source page changed
Freddy AI Agent: the page https://www.freshworks.com/security/ changed since our last read.
2026-09-14 2 events
Research update
Freddy AI Agent: EU data residency stated is now recorded as not measured.
Research update
Freddy AI Agent: Human approval required is now recorded as not measured.
2026-09-07 24 events
Research update
Freshworks: HIPAA compliance stated is now recorded as not measured.
Research update
Freshworks: GDPR compliance stated is now recorded as not measured.
Research update
Freshworks: FedRAMP authorisation is now recorded as not measured.
Research update
Freshworks: Data processing agreement offered is now recorded as not measured.
Research update
Freshworks: Manufacturing named as a market is now recorded as not measured.
Research update
Freshworks: Healthcare named as a market is now recorded as not measured.
Research update
Freshworks: Financial services named as a market is now recorded as not measured.
Research update
Freshworks: Retail or e-commerce named as a market is now recorded as not measured.
Research update
Freshworks: Public sector named as a market is now recorded as not measured.
Research update
Freshworks: Education named as a market is now recorded as not measured.
Research update
Freshworks: Energy or utilities named as a market is now recorded as not measured.
Research update
Freshworks: Logistics or supply chain named as a market is now recorded as not measured.
Research update
Freshworks: Small businesses named as an audience is now recorded as not measured.
Research update
Freshworks: Enterprises named as an audience is now recorded as not measured.
Research update
Freshworks: Remote or hybrid teams named as an audience is now recorded as not measured.
Research update
Freshworks: Students named as an audience is now recorded as not measured.
Research update
Freshworks: Gaming named as a use is now recorded as not measured.
Research update
Freshworks: Creators named as an audience is now recorded as not measured.
Research update
Freshworks: Freelancers named as an audience is now recorded as not measured.
Research update
Freshworks: Families named as an audience is now recorded as not measured.
2026-09-04 5 events
Research update
Freshworks: Industry classification (SIC) documented (verified).
First documented
Freshworks: Headquarters documented as US (verified). A first finding of ours, not a change at the vendor.
First documented
Freshworks: Publicly traded documented as yes (verified). A first finding of ours, not a change at the vendor.
2026-09-02 26 events
Research update
Freddy AI Agent: Audit log is now recorded as not measured.
Research update
Freddy AI Agent: SOC 2 Type II is now recorded as not measured.
Research update
Freddy AI Agent: ISO/IEC 27001 is now recorded as not measured.
Research update
Freddy AI Agent: SCIM user provisioning is now recorded as not measured.
Research update
Freddy AI Agent: GDPR compliance stated is now recorded as not measured.
Research update
Freddy AI Agent: FedRAMP authorisation is now recorded as not measured.
Research update
Freddy AI Agent: Data processing agreement offered is now recorded as not measured.
Research update
Freddy AI Agent: Manufacturing named as a market is now recorded as not measured.
Research update
Freddy AI Agent: Healthcare named as a market is now recorded as not measured.
Research update
Freddy AI Agent: Financial services named as a market is now recorded as not measured.
Research update
Freddy AI Agent: Retail or e-commerce named as a market is now recorded as not measured.
Research update
Freddy AI Agent: Public sector named as a market is now recorded as not measured.
Research update
Freddy AI Agent: Education named as a market is now recorded as not measured.
Research update
Freddy AI Agent: Energy or utilities named as a market is now recorded as not measured.
Research update
Freddy AI Agent: Logistics or supply chain named as a market is now recorded as not measured.
Research update
Freddy AI Agent: Small businesses named as an audience is now recorded as not measured.
Research update
Freddy AI Agent: Enterprises named as an audience is now recorded as not measured.
Research update
Freddy AI Agent: Remote or hybrid teams named as an audience is now recorded as not measured.
Research update
Freddy AI Agent: Students named as an audience is now recorded as not measured.
Research update
Freddy AI Agent: Gaming named as a use is now recorded as not measured.
Research update
Freddy AI Agent: Creators named as an audience is now recorded as not measured.
Research update
Freddy AI Agent: Freelancers named as an audience is now recorded as not measured.
Research update
Freddy AI Agent: Families named as an audience is now recorded as not measured.