2026-09-02 34 events
Research update
OTRS: Enterprises named as an audience is now recorded as not measured.
First documented
OTRS: Data processing agreement offered documented as yes (verified). A first finding of ours, not a change at the vendor.
Research update
OTRS: On-premises or self-hosted option is now recorded as not measured.
First documented
OTRS: Public API documented as yes (verified). A first finding of ours, not a change at the vendor.
First documented
OTRS: ISO/IEC 27001 documented (verified). This is a finding of ours, not necessarily a new certification.
Research update
OTRS: Manufacturing named as a market is now recorded as not measured.
Research update
OTRS: Financial services named as a market is now recorded as not measured.
Research update
OTRS: Retail or e-commerce named as a market is now recorded as not measured.
Research update
OTRS: Public sector named as a market is now recorded as not measured.
Research update
OTRS: Energy or utilities named as a market is now recorded as not measured.
Research update
OTRS: Logistics or supply chain named as a market is now recorded as not measured.
Research update
OTRS: Small businesses named as an audience is now recorded as not measured.
Research update
OTRS: Remote or hybrid teams named as an audience is now recorded as not measured.
Research update
OTRS: Students named as an audience is now recorded as not measured.
Research update
OTRS: Creators named as an audience is now recorded as not measured.
Research update
OTRS: Freelancers named as an audience is now recorded as not measured.
Research update
OTRS: Families named as an audience is now recorded as not measured.