Documented criteria are source-backed values, not estimates. Research records can still have unknown results. Verified does not mean independently tested; extraction confidence and human review are shown with each claim.
| Attribute | Value | State and source |
|---|---|---|
| Financial services named as a market | Yes | Verified70% confidenceEvidenceExcerpt ...tilities & Logistics Fewer calls to the contact center. More customers who feel informed. Financial Services Compliant conversations that move customers forward. Customer successes Lucardi Moco Muse... Excerpt kindrunning text Sourcehttps://www.cm.com · Primary documentation · retrieved 2026-09-03 Confidence70% - capped at the measured precision of this reader (70%) HistoryStatement history How it was read Read bytext pattern muster:\bfinancial services\b(?! limited| ltd| llc| inc| uab| gmbh| ag\b| sa\b| s\.a\.| b\.v\.| pty| oy\b| ab\b| corp| corporation| company| co\.| bank| plc| holdings| group| authority| commission| act\b| regulatory)First observed2026-09-03 Last checked2026-09-03 Human reviewnot documented Source confidence90% Reader precision70% (measured by hand for this reader) Excerpt-kind precision81% (measured by hand over 1279 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| GDPR compliance stated | Yes | Verified71% confidenceEvidenceExcerpt ...design CM.com is headquartered in the Netherlands and processes data within the EU. Full GDPR compliance, by default, not as an add-on. Our sovereignty commitment Resources Back to main menu Dev... Excerpt kindrunning text Sourcehttps://www.cm.com · Primary documentation · retrieved 2026-09-03 Confidence71% - the source confidence; no cap applies (below the measured precision) HistoryStatement history How it was read Read bytext pattern muster:(?<!support )(?<!supports )(?<!supporting )\bGDPR compliance\b(?! efforts)First observed2026-09-03 Last checked2026-09-03 Human reviewnot documented Source confidence71% Reader precision71% - no measurement for this reader; this is the average across all our readers, measured by hand Excerpt-kind precision81% (measured by hand over 1279 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| ISO/IEC 27001 | Yes | Verified81% confidenceEvidenceExcerpt ...r years in a row. 27 years p]:m-0"> Using conversations to hit business goals, since 1999 ISO 27001 & 42001 p]:m-0"> Security and responsible AI, certified. Licensed PSP. EU. p]:m-0"> Sover... Excerpt kindrunning text Sourcehttps://www.cm.com · Primary documentation · retrieved 2026-09-03 Sourcehttps://www.cm.com/trust-center/ · Primary documentation · retrieved 2026-09-03 Confidence81% - capped at the measured precision of this kind of excerpt (81%, prose), which is below the reader's own precision (87%) HistoryStatement history How it was read Read bytext pattern muster:(?<!(?:align|commit|working towards|pursu|accordance|based on|in line with|framework)[^.?!]{0,60})ISO[\s/]*(IEC[\s/]*)?27001(?![^.?!]{0,60}(?:in progress|underway|pursu|working towards|planned|road ?map|commitment|aligned|alignment|framework))First observed2026-09-03 Last checked2026-09-03 Human reviewnot documented Source confidence90% Reader precision87% (measured by hand for this reader) Excerpt-kind precision81% (measured by hand over 1279 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| Public API | Yes | Verified81% confidenceEvidenceExcerpt ...ault, not as an add-on. Our sovereignty commitment Resources Back to main menu Developers API Documentation › Sandbox › GitHub › Knowledge Blog › Events › Glossary › Knowledge Center › Learning Res... Excerpt kindrunning text Sourcehttps://www.cm.com · Primary documentation · retrieved 2026-09-03 Confidence81% - capped at the measured precision of this kind of excerpt (81%, prose), which is below the reader's own precision (94%) HistoryStatement history How it was read Read bytext pattern muster:\bAPI\s+(?:documentation|reference|docs)\bFirst observed2026-09-03 Last checked2026-09-03 Human reviewnot documented Source confidence90% Reader precision94% (measured by hand for this reader) Excerpt-kind precision81% (measured by hand over 1279 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| Public sector named as a market | Yes | Verified71% confidenceEvidenceExcerpt ...they ask. Tech & Media Grow your platform by knowing your users better than they expect. Government & Education Every message reaches the right citizen. Utilities & Logistics Fewer calls to the contact... Excerpt kindrunning text Sourcehttps://www.cm.com · Primary documentation · retrieved 2026-09-03 Confidence71% - capped at the average precision across all our readers (71%); this reader has no measurement of its own HistoryStatement history How it was read Read bytext pattern muster:\bgovernments? (?:and|&) (?:public|education|healthcare|nonprofits?)\bFirst observed2026-09-03 Last checked2026-09-03 Human reviewnot documented Source confidence90% Reader precision71% - no measurement for this reader; this is the average across all our readers, measured by hand Excerpt-kind precision81% (measured by hand over 1279 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| Retail or e-commerce named as a market | Yes | Verified81% confidenceEvidenceExcerpt ...ndustries Experiences Attract more visitors, create better experiences and build loyalty. Retail & Ecommerce Know what each customer needs before they ask. Tech & Media Grow your platfor... Excerpt kindrunning text Sourcehttps://www.cm.com · Primary documentation · retrieved 2026-09-03 Confidence81% - capped at the measured precision of this kind of excerpt (81%, prose), which is below the reader's own precision (88%) HistoryStatement history How it was read Read bytext pattern muster:\bretail\b(?! (?:price|value|prices|banking|stores?|locations?|partners?|chain)\b)First observed2026-09-03 Last checked2026-09-03 Human reviewnot documented Source confidence90% Reader precision88% (measured by hand for this reader) Excerpt-kind precision81% (measured by hand over 1279 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
These are claims about who the vendor addresses, read off their own pages. They say nothing about how well the product serves that audience.
Every documented value links to the page we read it from, with the source tier and the day we retrieved it, in its row under Specifications. “Evidence” in that row opens the excerpt.
These attributes are open in our research. We looked and found no reliable evidence; 69 addresses were checked and are listed below. That is a statement about our research and never about the product.
| Attribute | State | What we checked |
|---|---|---|
| Audit log | Not yet verified | Checked 3 addresses (6 reads), most recently on 2026-09-26: www.cm.com, www.cm.com/pricing, www.cm.com/trust-center |
| Data processing agreement offered | Not yet verified | Checked 2 addresses on 2026-09-03: www.cm.com, www.cm.com/trust-center |
| Entry price per month | Not yet verified | Checked 1 address (4 reads), most recently on 2026-09-26: www.cm.com/pricing |
| EU data residency stated | Not yet verified | Checked 3 addresses (5 reads), most recently on 2026-09-26: www.cm.com, www.cm.com/pricing, www.cm.com/trust-center |
| FedRAMP authorisation | Not yet verified | Checked 2 addresses on 2026-09-03: www.cm.com, www.cm.com/trust-center |
| Free tier | Not yet verified | Checked 1 address (4 reads), most recently on 2026-09-26: www.cm.com/pricing |
| Free trial length | Not yet verified | Checked 1 address (4 reads), most recently on 2026-09-26: www.cm.com/pricing |
| HIPAA compliance stated | Not yet verified | Checked 2 addresses on 2026-09-03: www.cm.com, www.cm.com/trust-center |
| Education named as a market | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Energy or utilities named as a market | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Healthcare named as a market | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Logistics or supply chain named as a market | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Manufacturing named as a market | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Mobile app (iOS or Android) | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| PCI DSS stated | Not yet verified | Checked 2 addresses on 2026-09-03: www.cm.com, www.cm.com/trust-center |
| Public list price | Not yet verified | Checked 1 address (4 reads), most recently on 2026-09-26: www.cm.com/pricing |
| SCIM user provisioning | Not yet verified | Checked 4 addresses (7 reads), most recently on 2026-09-26: developers.cm.com, www.cm.com, www.cm.com/pricing, www.cm.com/trust-center |
| SOC 2 Type II | Not yet verified | Checked 2 addresses on 2026-09-03: www.cm.com, www.cm.com/trust-center |
| Single sign-on | Not yet verified | Checked 3 addresses (6 reads), most recently on 2026-09-26: www.cm.com, www.cm.com/pricing, www.cm.com/trust-center |
| Uptime commitment | Not yet verified | Checked 2 addresses (5 reads), most recently on 2026-09-26: www.cm.com/pricing, www.cm.com/trust-center |
| Creators named as an audience | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Enterprises named as an audience | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Families named as an audience | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Freelancers named as an audience | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Gaming named as a use | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Remote or hybrid teams named as an audience | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Small businesses named as an audience | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
| Students named as an audience | Not yet verified | Checked 1 address on 2026-09-03: www.cm.com |
An open attribute describes our research and never the product.
How this entry is matched to public registers, each with the day we last read it. An identifier says which record we mean, not anything about the vendor or the product.
Ask CM for a demo, a quote or an introduction. Your request is passed on only with your consent.
