AI agent
Zendesk AI Agents
Autonomy level not assessed. The documented capabilities do not yet allow a level.
Autonomy
not assessed
Not yet verified
No level assigned: whether the agent executes actions is not researched. A gap in our research is not an L0.
| Executes actions in systems | Not yet verified | Not yet verified |
| Runs multi-step workflows | Not yet verified | Not yet verified |
| Human approval required | Not yet verified | Not yet verified |
Agent profile
| Attribute | Value | Evidence |
|---|---|---|
| Audit log | Not yet verified | Not yet verified Checked 3 addresses (11 reads), most recently on 2026-10-16: www.zendesk.com/service/ai/ai-agents, www.zendesk.de/pricing, www.zendesk.de/trust-center EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 2 times from 2026-09-13 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.zendesk.de/pricing/ · Primary documentation · checked 7 times from 2026-09-02 to 2026-10-16, nothing found at this address · every date Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Data processing agreement offered | Yes | Verified79% confidence www.zendesk.de/trust-center (Primary documentation), retrieved 2026-10-02 EvidenceExcerpt ...en können. Der LGPD-Nachtrag von Zendesk wurde in das Zendesk-Datenverarbeitungsabkommen (Data Processing Agreement, DPA) integriert. Wenn Sie die Zendesk-Datenverarbeitungsvereinbarung einsehen und/oder a... Excerpt kindrunning text Subject named in excerptno Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · retrieved 2 times from 2026-09-02 to 2026-10-02 · every date Confidence79% - capped at the measured precision of this kind of excerpt (79%, prose), which is below the reader's own precision (97%) HistoryStatement history How it was read Read bytext pattern muster:\bdata processing (?:agreement|addendum)\bFirst observed2026-09-02 Last checked2026-10-02 Human reviewnot documented Source confidence90% Reader precision97% (measured by hand for this reader) Excerpt-kind precision79% (measured by hand over 857 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| EU data residency stated | Not yet verified | Not yet verified Checked 3 addresses (10 reads), most recently on 2026-10-16: www.zendesk.com/service/ai/ai-agents, www.zendesk.de/pricing, www.zendesk.de/trust-center EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 2 times from 2026-09-13 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.zendesk.de/pricing/ · Primary documentation · checked 6 times from 2026-09-09 to 2026-10-16, nothing found at this address · every date Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-13 Last checked2026-10-02 |
| FedRAMP authorisation | Yes | Verified79% confidence www.zendesk.de/trust-center (Primary documentation), retrieved 2026-09-02 EvidenceExcerpt ...sk ist nach ISO 27017:2015 zertifiziert. Das Zertifikat kann hier heruntergeladen werden. FedRAMP LI-SaaS Zendesk ist von FedRAMP mit Low Impact Software-as-a-Service (LI-SaaS) autorisier... Excerpt kindrunning text Subject named in excerptno Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · retrieved 2 times from 2026-09-02 to 2026-10-02 · every date Confidence79% - capped at the measured precision of this kind of excerpt (79%, prose), which is below the reader's own precision (91%) HistoryStatement history How it was read Read bytext pattern muster:(?<!achieve )(?<!achieving )(?<!like )(?<!such as )(?<!for )\bFedRAMP\b(?! compliance for| Authorization Workshop)(?![^.?!]{0,80}\?)First observed2026-09-02 Last checked2026-10-02 Human reviewnot documented Source confidence90% Reader precision91% (measured by hand for this reader) Excerpt-kind precision79% (measured by hand over 857 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| GDPR compliance stated | Not yet verified | Not yet verified Checked 2 addresses (5 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents, www.zendesk.de/trust-center EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Human approval required | Not yet verified | Not yet verified Checked 1 address (2 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 2 times from 2026-09-13 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-13 Last checked2026-10-02 |
| Education named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Energy or utilities named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Financial services named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Healthcare named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Logistics or supply chain named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Manufacturing named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Public sector named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Retail or e-commerce named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| ISO/IEC 27001 | Yes | Verified79% confidence www.zendesk.de/trust-center (Primary documentation), retrieved 2026-09-02 EvidenceExcerpt ...Anfrage und unter NDA verfügbar sind. Fordern Sie den neuesten SOC 2 Typ II-Bericht an . ISO 27001:2022 Zendesk ist nach ISO 27001:2022 zertifiziert. Zertifikat herunterladen . ISO 27018:2... Excerpt kindrunning text Subject named in excerptno Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · retrieved 2 times from 2026-09-02 to 2026-10-02 · every date Confidence79% - capped at the measured precision of this kind of excerpt (79%, prose), which is below the reader's own precision (87%) HistoryStatement history How it was read Read bytext pattern muster:(?<!(?:align|commit|working towards|pursu|accordance|based on|in line with|framework)[^.?!]{0,60})ISO[\s/]*(IEC[\s/]*)?27001(?![^.?!]{0,60}(?:in progress|underway|pursu|working towards|planned|road ?map|commitment|aligned|alignment|framework))First observed2026-09-02 Last checked2026-10-02 Human reviewnot documented Source confidence90% Reader precision87% (measured by hand for this reader) Excerpt-kind precision79% (measured by hand over 857 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| SCIM user provisioning | Not yet verified | Not yet verified Checked 4 addresses (15 reads), most recently on 2026-10-16: www.zendesk.com/service/ai/ai-agents, www.zendesk.de/developers, www.zendesk.de/pricing, www.zendesk.de/trust-center EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.zendesk.de/developers/ · Primary documentation · checked 3 times from 2026-09-03 to 2026-10-07, nothing found at this address · every date Sourcehttps://www.zendesk.de/pricing/ · Primary documentation · checked 7 times from 2026-09-02 to 2026-10-16, nothing found at this address · every date Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| SOC 2 Type II | Not yet verified | Not yet verified Checked 2 addresses (5 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents, www.zendesk.de/trust-center EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.zendesk.de/trust-center/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Creators named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Enterprises named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceNoteCorrected: the pattern muster:\benterprises?\b has been withdrawn; the same source does not support the value with today's patterns Sourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Families named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Freelancers named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Gaming named as a use | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Remote or hybrid teams named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Small businesses named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Students named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.zendesk.com/service/ai/ai-agents EvidenceSourcehttps://www.zendesk.com/service/ai/ai-agents/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |