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Comparison

LiveChat vs OTRS

18 shared attributes, 0 of them decidable on current evidence. The rest are shown without a winner because at least one side is not measured or is our own estimate.

Text
LiveChat
46% Data coverage
OTRS Group
OTRS
36% Data coverage
Share card (SVG) API

Attribute by attribute

Pricing

Entry price per month (USD)
462 USD
LiveChat
Verified90
Not researched
OTRS
Not yet verified
not researched on at least one side
Sources for this row
LiveChat:
www.livechat.com (tier 1), retrieved 2026-09-02
Free tier
Not yet verified
LiveChat
Not yet verified
Not researched
OTRS
Not yet verified
not measured on at least one side
Free trial length (days)
Not yet verified
LiveChat
Not yet verified
Not researched
OTRS
Not yet verified
no directional preference
Public list price
Yes
LiveChat
Verified90
Not researched
OTRS
Not yet verified
not researched on at least one side
Sources for this row
LiveChat:
www.livechat.com (tier 1), retrieved 2026-09-02

Security and compliance

Audit log of agent actions
Not yet verified
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
not measured on at least one side
Data processing agreement offered
Not yet verified
LiveChat
Not yet verified
Yes
OTRS
Verified90
not measured on at least one side
Sources for this row
OTRS:
otrs.com (tier 1), retrieved 2026-09-02
FedRAMP authorisation
Not yet verified
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
not measured on at least one side
GDPR compliance stated
Not yet verified
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
not measured on at least one side
HIPAA compliance stated
Not yet verified
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
not measured on at least one side
ISO/IEC 27001
Not yet verified
LiveChat
Not yet verified
Yes
OTRS
Verified90
not measured on at least one side
Sources for this row
OTRS:
otrs.com (tier 1), retrieved 2026-09-02 · otrs.com (tier 1), retrieved 2026-09-02 · www.otrs.com (tier 1), retrieved 2026-09-02
PCI DSS stated
Not researched
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
not researched on at least one side
SOC 2 Type II
Not yet verified
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
not measured on at least one side

Platform and integration

Public API
Not yet verified
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
not measured on at least one side
Mobile app (iOS or Android)
Not yet verified
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
no directional preference
On-premises or self-hosted option
Not yet verified
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
no directional preference
SCIM user provisioning
Not yet verified
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
not measured on at least one side
Single sign-on
Yes
LiveChat
Verified90
Not yet verified
OTRS
Not yet verified
not measured on at least one side
Sources for this row
LiveChat:
www.livechat.com (tier 1), retrieved 2026-09-02
Uptime commitment (%)
Not yet verified
LiveChat
Not yet verified
Not yet verified
OTRS
Not yet verified
not measured on at least one side
A missing measurement never counts against a product. If we could not reach a document, that is a fact about our research and not about the vendor. Open a row to see the source, its tier and the day we read it.