AI agent
Salesforce Agentforce
Autonomy level not assessed. The documented capabilities do not yet allow a level.
Autonomy
not assessed
Not yet verified
No level assigned: whether the agent executes actions is not researched. A gap in our research is not an L0.
| Executes actions in systems | Not yet verified | Not yet verified |
| Runs multi-step workflows | Not yet verified | Not yet verified |
| Human approval required | Not yet verified | Not yet verified |
Agent profile
| Attribute | Value | Evidence |
|---|---|---|
| Audit log | Not yet verified | Not yet verified Checked 3 addresses (10 reads), most recently on 2026-10-16: trust.salesforce.com, www.salesforce.com/agentforce, www.salesforce.com/pricing EvidenceWhy nothing was readthis address describes 2 products and this task has no section anchor; without one every value would be a guess, so nothing is read Sourcehttps://trust.salesforce.com/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 2 times from 2026-09-13 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/pricing/ · Primary documentation · checked 6 times from 2026-09-09 to 2026-10-16, nothing found at this address · every date HistoryStatement history How it was read Read bysection check; the page is shared by several products and this task has no section anchor First observed2026-09-02 Last checked2026-10-16 |
| Data processing agreement offered | Not yet verified | Not yet verified Checked 2 addresses (5 reads), most recently on 2026-10-02: trust.salesforce.com, www.salesforce.com/agentforce EvidenceWhy nothing was readthis address describes 2 products and this task has no section anchor; without one every value would be a guess, so nothing is read Sourcehttps://trust.salesforce.com/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bysection check; the page is shared by several products and this task has no section anchor First observed2026-09-02 Last checked2026-10-02 |
| EU data residency stated | Not yet verified | Not yet verified Checked 3 addresses (10 reads), most recently on 2026-10-16: trust.salesforce.com, www.salesforce.com/agentforce, www.salesforce.com/pricing EvidenceWhy nothing was readthis address describes 2 products and this task has no section anchor; without one every value would be a guess, so nothing is read Sourcehttps://trust.salesforce.com/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 2 times from 2026-09-13 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/pricing/ · Primary documentation · checked 6 times from 2026-09-09 to 2026-10-16, nothing found at this address · every date HistoryStatement history How it was read Read bysection check; the page is shared by several products and this task has no section anchor First observed2026-09-02 Last checked2026-10-16 |
| FedRAMP authorisation | Not yet verified | Not yet verified Checked 2 addresses (5 reads), most recently on 2026-10-02: trust.salesforce.com, www.salesforce.com/agentforce EvidenceWhy nothing was readthis address describes 2 products and this task has no section anchor; without one every value would be a guess, so nothing is read Sourcehttps://trust.salesforce.com/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bysection check; the page is shared by several products and this task has no section anchor First observed2026-09-02 Last checked2026-10-02 |
| GDPR compliance stated | Not yet verified | Not yet verified Checked 2 addresses (5 reads), most recently on 2026-10-02: trust.salesforce.com, www.salesforce.com/agentforce EvidenceWhy nothing was readthis address describes 2 products and this task has no section anchor; without one every value would be a guess, so nothing is read Sourcehttps://trust.salesforce.com/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bysection check; the page is shared by several products and this task has no section anchor First observed2026-09-02 Last checked2026-10-02 |
| Human approval required | Not yet verified | Not yet verified Checked 1 address (2 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceSourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 2 times from 2026-09-13 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-13 Last checked2026-10-02 |
| Education named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceSourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Energy or utilities named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceNotePrecision review 2026-09-14: the excerpt did not document this value (extractor muster:\benergy (?:and|&) utilities\b). See daten/messungen. Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-14 Last checked2026-10-02 |
| Financial services named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceNotePrecision review 2026-09-14: the excerpt did not document this value (extractor muster:\bfinancial services\b(?! limited| ltd| llc| inc| uab| gmbh| ag\b| sa\b| s\.a\.| b\.v\.| pty| oy\b| ab\b| corp| corporation| company| co\.| bank| plc| holdings| group| authority| commission| act\b| regulatory)). See daten/messungen. Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-14 Last checked2026-10-02 |
| Healthcare named as a market | Yes | Verified69% confidence www.salesforce.com/agentforce (Primary documentation), retrieved 2026-09-02 Read from a menu, footer or link list, not from a sentence about the product EvidenceExcerpt ...e Back Consumer Goods Back Education Back Energy & Utilities Back Financial Services Back Healthcare Back Life Sciences Back Manufacturing Back Media Back Nonprofit Back Professional Service... Excerpt kindnavigation entry (a menu, footer or link list, not a sentence about the product) Subject named in excerptno Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · retrieved 2026-09-02 Confidence69% - capped at the measured precision of this kind of excerpt (69%, navigation), which is below the reader's own precision (79%) HistoryStatement history How it was read Read bytext pattern muster:\bhealth\s?care\bFirst observed2026-09-02 Last checked2026-09-02 Later reads2 later reads of its source (last on 2026-10-02) did not find this value. A read that finds nothing is not evidence of a change, so the statement stands. Human reviewnot documented Source confidence90% Reader precision79% (measured by hand for this reader) Excerpt-kind precision69% (measured by hand over 422 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| Logistics or supply chain named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceNoteCorrected: the pattern muster:\blogistics\b has been withdrawn; the same source does not support the value with today's patterns Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Manufacturing named as a market | Yes | Verified69% confidence www.salesforce.com/agentforce (Primary documentation), retrieved 2026-09-02 Read from a menu, footer or link list, not from a sentence about the product EvidenceExcerpt ...n Back Energy & Utilities Back Financial Services Back Healthcare Back Life Sciences Back Manufacturing Back Media Back Nonprofit Back Professional Services Back Public Sector Back Retail Back... Excerpt kindnavigation entry (a menu, footer or link list, not a sentence about the product) Subject named in excerptno Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · retrieved 2026-09-02 Confidence69% - capped at the measured precision of this kind of excerpt (69%, navigation), which is below the reader's own precision (77%) HistoryStatement history How it was read Read bytext pattern muster:\bmanufactur(?:ing|ers?)\bFirst observed2026-09-02 Last checked2026-09-02 Later reads2 later reads of its source (last on 2026-10-02) did not find this value. A read that finds nothing is not evidence of a change, so the statement stands. Human reviewnot documented Source confidence90% Reader precision77% (measured by hand for this reader) Excerpt-kind precision69% (measured by hand over 422 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| Public sector named as a market | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceNotePrecision review 2026-09-14: the excerpt did not document this value (extractor muster:\bpublic sector\b). See daten/messungen. Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-14 Last checked2026-10-02 |
| Retail or e-commerce named as a market | Yes | Verified69% confidence www.salesforce.com/agentforce (Primary documentation), retrieved 2026-09-02 Read from a menu, footer or link list, not from a sentence about the product EvidenceExcerpt ...anufacturing Back Media Back Nonprofit Back Professional Services Back Public Sector Back Retail Back Technology Back Travel, Transportation & Hospitality Back See all industries See all... Excerpt kindnavigation entry (a menu, footer or link list, not a sentence about the product) Subject named in excerptno Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · retrieved 3 times from 2026-09-02 to 2026-10-02 · every date Confidence69% - capped at the measured precision of this kind of excerpt (69%, navigation), which is below the reader's own precision (88%) HistoryStatement history How it was read Read bytext pattern muster:\bretail\b(?! (?:price|value|prices|banking|stores?|locations?|partners?|chain)\b)First observed2026-09-02 Last checked2026-10-02 Human reviewnot documented Source confidence90% Reader precision88% (measured by hand for this reader) Excerpt-kind precision69% (measured by hand over 422 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| ISO/IEC 27001 | Not yet verified | Not yet verified Checked 2 addresses (5 reads), most recently on 2026-10-02: trust.salesforce.com, www.salesforce.com/agentforce EvidenceSourcehttps://trust.salesforce.com/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bysection check; the page is shared by several products and this task has no section anchor First observed2026-09-02 Last checked2026-10-02 |
| SCIM user provisioning | Not yet verified | Not yet verified Checked 3 addresses (11 reads), most recently on 2026-10-16: trust.salesforce.com, www.salesforce.com/agentforce, www.salesforce.com/pricing EvidenceWhy nothing was readthis address describes 2 products and this task has no section anchor; without one every value would be a guess, so nothing is read Sourcehttps://trust.salesforce.com/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/pricing/ · Primary documentation · checked 6 times from 2026-09-09 to 2026-10-16, nothing found at this address · every date HistoryStatement history How it was read Read bysection check; the page is shared by several products and this task has no section anchor First observed2026-09-02 Last checked2026-10-16 |
| SOC 2 Type II | Not yet verified | Not yet verified Checked 2 addresses (5 reads), most recently on 2026-10-02: trust.salesforce.com, www.salesforce.com/agentforce EvidenceSourcehttps://trust.salesforce.com/ · Primary documentation · checked 2 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bysection check; the page is shared by several products and this task has no section anchor First observed2026-09-02 Last checked2026-10-02 |
| Creators named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceSourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Enterprises named as an audience | Yes | Verified71% confidence www.salesforce.com/agentforce (Primary documentation), retrieved 2026-09-02 EvidenceExcerpt ...h Agentforce Agentforce is the AI agent platform that delivers 24/7 autonomous support at enterprise scale. Lose the rigid chatbots and hold times. Extend agents anywhere customers are: On t... Excerpt kindrunning text Subject named in excerptno Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · retrieved 2026-09-02 Confidence71% - capped at the average precision across all our readers (71%); this reader has no measurement of its own HistoryStatement history How it was read Read bytext pattern muster:\benterprise[- ](?:grade|ready|class|scale)\bFirst observed2026-09-02 Last checked2026-09-02 Later reads2 later reads of its source (last on 2026-10-02) did not find this value. A read that finds nothing is not evidence of a change, so the statement stands. Human reviewnot documented Source confidence90% Reader precision71% - no measurement for this reader; this is the average across all our readers, measured by hand Excerpt-kind precision79% (measured by hand over 857 statements of this kind) Confidence interpretationA heuristic informed by source assessment and reader samples, not a calibrated probability that this individual claim is correct. |
| Families named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceSourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Freelancers named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceSourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Gaming named as a use | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceSourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Remote or hybrid teams named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceSourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |
| Small businesses named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceNotePrecision review 2026-09-14: the excerpt did not document this value (extractor muster:\bsmall business(?:es)?\b). See daten/messungen. Sourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-14 Last checked2026-10-02 |
| Students named as an audience | Not yet verified | Not yet verified Checked 1 address (3 reads), most recently on 2026-10-02: www.salesforce.com/agentforce EvidenceSourcehttps://www.salesforce.com/agentforce/ · Primary documentation · checked 3 times from 2026-09-02 to 2026-10-02, nothing found at this address · every date HistoryStatement history How it was read Read bytext patterns of this attribute; nothing on the page matched First observed2026-09-02 Last checked2026-10-02 |