{"statement_id":"st_578546ad698468ab4f7c","subject":{"kind":"product","slug":"medallia","name":"Medallia","url":"https://sourcetier.com/products/medallia"},"attribute":{"key":"iso27001","label":"ISO/IEC 27001","unit":null,"core":true},"scope":null,"region":null,"first_recorded_at":"2026-09-02T02:11:47.061Z","current":{"claim_id":"35ff82fb-2d88-4949-8c16-55aaa17680ef","value":true,"unit":null,"verification_state":"verified","confidence_recorded":90,"observed_on":"2026-09-02","recorded_at":"2026-09-02T02:28:03.378Z","ended_at":null,"ended_by":null,"superseded_by_claim_id":null,"withdrawal_reason":null,"valid_from":null,"extraction":"muster:(?<!(?:align|commit|working towards|pursu|accordance|based on|in line with|framework)[^.?!]{0,60})ISO[\\s/]*(IEC[\\s/]*)?27001(?![^.?!]{0,60}(?:in progress|underway|pursu|working towards|planned|road ?map|commitment|aligned|alignment|framework))","reader":"text pattern","parser_version":null,"method":null,"excerpt":"...ess SOC 2 Type II platform compliance, GDPR/SCCs, CCPA, and HIPAA in addition to HITRUST, ISO 27001, 27017, 27018, and 27701. We are also certified for CBPR and PRP. Medallia maintains up-t...","sources":[{"url":"https://www.medallia.com/security/","tier":1,"type":"security_documentation","retrieved_on":"2026-09-02","role":"evidence"},{"url":"https://www.medallia.com/security/","tier":1,"type":"security_documentation","retrieved_on":"2026-10-03","role":"evidence"}]},"version_count":2,"versions":[{"claim_id":"2b1d96b9-ddcd-4258-8567-04f581b3927c","value":null,"unit":null,"verification_state":"unknown","confidence_recorded":0,"observed_on":"2026-09-02","recorded_at":"2026-09-02T02:11:47.061Z","ended_at":"2026-09-02T02:28:03.378Z","ended_by":"superseded","superseded_by_claim_id":"35ff82fb-2d88-4949-8c16-55aaa17680ef","withdrawal_reason":null,"valid_from":null,"extraction":null,"reader":null,"parser_version":null,"method":null,"excerpt":null,"sources":[{"url":"http://www.medallia.com","tier":1,"type":"official_documentation","retrieved_on":"2026-09-02","role":"checked_without_finding"}]},{"claim_id":"35ff82fb-2d88-4949-8c16-55aaa17680ef","value":true,"unit":null,"verification_state":"verified","confidence_recorded":90,"observed_on":"2026-09-02","recorded_at":"2026-09-02T02:28:03.378Z","ended_at":null,"ended_by":null,"superseded_by_claim_id":null,"withdrawal_reason":null,"valid_from":null,"extraction":"muster:(?<!(?:align|commit|working towards|pursu|accordance|based on|in line with|framework)[^.?!]{0,60})ISO[\\s/]*(IEC[\\s/]*)?27001(?![^.?!]{0,60}(?:in progress|underway|pursu|working towards|planned|road ?map|commitment|aligned|alignment|framework))","reader":"text pattern","parser_version":null,"method":null,"excerpt":"...ess SOC 2 Type II platform compliance, GDPR/SCCs, CCPA, and HIPAA in addition to HITRUST, ISO 27001, 27017, 27018, and 27701. We are also certified for CBPR and PRP. Medallia maintains up-t...","sources":[{"url":"https://www.medallia.com/security/","tier":1,"type":"security_documentation","retrieved_on":"2026-09-02","role":"evidence"},{"url":"https://www.medallia.com/security/","tier":1,"type":"security_documentation","retrieved_on":"2026-10-03","role":"evidence"}]}],"changes":[{"id":"18771","type":"research_update","label":"Research update","material":false,"sentence":"Medallia: ISO/IEC 27001 is now recorded as not measured.","noticed_at":"2026-09-02T02:11:47.061Z","subject":{"kind":"product","slug":"medallia","name":"Medallia"},"before":null,"after":{"value":null,"verification_state":"unknown","confidence":0},"claim_id":"2b1d96b9-ddcd-4258-8567-04f581b3927c","statement_id":"st_578546ad698468ab4f7c","corrected":null},{"id":"30960","type":"documented","label":"First documented","material":true,"sentence":"Medallia: ISO/IEC 27001 documented (verified). This is a finding of ours, not necessarily a new certification.","noticed_at":"2026-09-02T02:28:03.378Z","subject":{"kind":"product","slug":"medallia","name":"Medallia"},"before":{"value":null,"verification_state":"unknown","confidence":0},"after":{"value":true,"verification_state":"verified","confidence":90},"claim_id":"35ff82fb-2d88-4949-8c16-55aaa17680ef","statement_id":"st_578546ad698468ab4f7c","corrected":null}],"page_url":"https://sourcetier.com/statements/st_578546ad698468ab4f7c","contract":"A statement is the question a claim answers: one subject, one attribute, one scope and region. statement_id stays the same when a new value supersedes the old one, when we withdraw it and when two duplicate entities are merged (the old id then redirects). claim_id identifies one version. versions lists every version oldest first; ended_by is superseded, withdrawn or null for the current one. confidence_recorded is the confidence stored when that version was written, not a recomputation. unknown describes our research, never the product."}